My path through IT service management and security, one credential at a time. Here's where I am today and what's next.
Certified on August 1, 2026 — both Core 1 and Core 2 complete. (100%)
The entry point to ITIL: core concepts, the service value system, and the language of modern IT service management. (0%)
Applying ITIL practices day to day — monitoring, support, fulfilment, and continual improvement. (0%)
Designing and delivering services end to end, with a focus on the experience of the people using them. (0%)
Connecting IT to business strategy and leading transformation — the top of the ITIL track. (0%)
Rounds out the roadmap with the baseline security credential, pairing service management with security know-how. (0%)